6 Monthly KPI assessment October 2017 – Quality
I am writing to thank you for your efforts in this regard.
You have shown an excellent commitment to quality, delivering in line with our own Build Sure Commitments and your staff have shown familiarity with quality requirements.
Your continued efforts in the regards will be greatly appreciated to allow us to hand over projects with Zero Defects.
Thank you for all your efforts.
Olympic Stadium Transformation
Just a brief email to pass on our thanks for the contribution that Hart Doors made this year to the successful delivery of the Olympic Stadium Transformation project.
You should be commended for the cooperation, commitment and effort applied by your entire team. From the early design discussions to your final commissioning activities of the 50 new shutters onsite, it was a pleasure to work with a such proactive and knowledgeable organisation.
We certainly had challenges along the way in converting such an iconic venue, but your team were always on hand with the willingness to assist wherever possible. The quality of your product was also pretty good!
If a requirement exists to provide security or fire shutters on any of my future projects, Hart Doors will be the first company I call as a testament to the service you gave at the Stadium.
Until the next time, all the very best of luck.
“We were extremely happy with the recommended products and their installation. We were impressed with Hart from the moment we met the initial Sales rep. We would have no hesitation in using again.”
“Great Company to deal with & a pleasure to work with.”
“First experience using and working with HART doors and would say the experience was a pleasure. Staff are excellent at all levels and documentation was issued before even requesting – 5 star .”
“Speedor is a tried and tested product that is why we keep using them…”
“We found Hart Door Systems to be a professional company to deal with. The installed doors look good and we expect them to save us energy costs, which was the main purpose of the purchase. We are considering purchasing further products from you—I think this speaks for itself!”
“I have bought 8 doors from you in the last 12 months and about to order the 9th, customer speak with their actions.
I have been delighted with the service that I have received….”
“The Customer service of Hart Door Systems is excellent. I am pleased how I am kept up to date throughout the installation.”
“All your team were a credit to your company, always eager and hard working”
“I have also e-mailed your service department to compliment the level of service we received from your installation team. It was 1st class.”
“Right from the sales team to the fitters, all did a great job. This was the 5th door you have fitted for me all and we are over the moon with all 5 of them.”
“…the quality of the doors is excellent and the Hart Door fitting team were first class.”
“I found the “Hart experience” very agreeable and I would not have any hesitation in using them again or even recommending them.”
“This was a very aggressive timescale and I’m very pleased to say that the team at Hart all pulled together to deliver a truly excellent product and service. Thank you.”
“Your installation staff were extremely efficient and friendly workers. They carried out the work safely in a professional manner and there were no issues or problems on site. Both of them were a credit to your company.”
“Your installation team should be applauded for their efforts here at Cramlington Forge , working in miserable weather conditions and the dark at times to hit the completion target , a 1st class job”
“We have found the general approach from Hart Doors has been excellent in both delivery and aftercare throughout the project. We will most certainly consider Hart Doors for future projects.”
“The guy who installed the door in R4 main warehouse deserved a special mention as we had the HSE on site during the installation of the door and he came across very professionally and satisfied their requirements”
“Fantastic door, fitted by two thoroughly nice blokes. Made a huge difference to the look and feel of our warehouse.”
“Thanks again for for an excellent job – within budget and on time- what more can we ask as a customer !!!”
“I am writing to you to express our total satisfaction with your high-speed doors.
We have tried other suppliers of high-speed doors in the past and have not been entirely satisfied with the product or service.
We chose Hart Door Systems to install 2 new doors last year on the strength that we were buying “British”, the doors looked well made and we were assured very reliable. One year later we are very pleased to confirm that our trust in Hart Door Systems was well founded, the doors have been everything we hoped for and would not hesitate to recommend them to anyone.”
“I have never came across two harder working men, very impressed with both their attitude and work rate”
“Very efficient and a pleasure to do business with. Everything done as stated and carried out without problems.”
“Can I just comment on how efficient the service you provided was and also on the friendly and professional manner in which your engineers carried out their task.
I know it was not the biggest of jobs, but to see the way you approached it was very refreshing, the old adage of how its easy to complain but credit where credit is due, springs to mind…”
“I am writing to congratulate your company on another successful and pleasurable Speedor installation.
It is a delight to work along with a company with such professionalism especially in this day and age.
Three years ago when we installed the first five doors we were skeptical about the success and durability of the doors, the doors were primarily installed to decrease our forever increasing heating costs. The doors appeared to fall in well with our energy saving plan and after Hart Doors worked out a pay-back figure we decided to install doors. They have not only saved us money in heating costs but also improved working conditions for our staff on the shop floor.
We did unfortunately install a competitors door not so long ago, as we thought all doors would be the same and there was a slight cost saving to be had, but w soon realised that all doors and companies attitudes are not the same and we will not be making the same mistake again. We have since installed a further two Hart Speedors as you know and we are every bit as pleased as in the past.
Thanking you for your support and professionalism.”
“The installation team you have used here at my clients site have being nothing short of excellent in every way and are a credit to Hart Doors”
“Great installation by your team who worked along side our own engineers to ensure this was a very smooth installation.”
“Myself and my team have been really impressed by the service and support from your company nothing was an issues from start to finish.”
“With Hart’s headquarters and service depot based in Newcastle-upon Tyne, we have always found the installation, service and aftercare excellent. (we have ongoing service contracts in place for regular maintenance). They adhere to Health and Safety responsibilities conscientiously, and their employees observe all site rules. I would have no hesitation in recommending them to any
“As we enter the final stages of testing and commissioning for the 115 no roller shutters you have supplied and installed for us at the Dubai Metro – Rashidiya and Jebel Ali Depots, we wanted to take this opportunity to thank you for your efforts to date and also for your efforts of your supplier Hart Doors from the UK.
You have shown a high level of technical competence and professionalism in dealing firstly with the lengthy approvals process, mainly due to the critical importance of these shutters for the automated operation of the Metro system, and secondly with the various site issues that invariably arise on a project of this scale and fast track nature.
We would also like to thank you for your efforts to date in preparing for the manufacture of the additional 69 no roller shutters for the Al Qusais Depot, which go into production shortly.
We look forward to working with you again on future projects.”